We firmly believe that the most valuable part of our offering is our claims service.

No matter what type of loss you have, there is truly an art to successfully managing claims. Making sure that the settlement is as good as it can be and that you get every benefit you're entitled to under the policy is often a difficult task. This involves careful collation and presentation of all of the evidence, interpretation of the complex policy language and then ongoing negotiation with the insurer. 

With this in mind, your first port of call when making a normal claim should always be us. Contact our office on the details below and we will assist you to decide the best way to approach the claim and we take it upon ourselves to fight for you every step of the way. 

If your claim is an emergency and is outside of our business hours or you can't get in touch for another reason, then a list of emergency claims contacts for various general insurers can be found HERE

If there is any immediate threat to life or property, please contact emergency services to assist. 


Unit 5, The Groves

3986 Pacific Highway Loganholme

Queensland, Australia 4129

Toll Free: 1300 780 655

Phone: +61 7 3380 7901



2/94 Robinson Road East

Virginia Queensland,

Australia 4014

Phone: +61 7 3865 2600


Any General Insurance advice and products are provided by Business Insurance Group Pty Ltd. Business Insurance Group Pty Ltd ABN 13 086 264 851 is an Authorised Representative No. 233918 of Insurance Advisernet Australia Pty Ltd ABN 15 003 886 687 AFSL No. 240549 and is authorized to provide you with advice in the area of General Insurance products.

© 2018 Business Insurance Group Pty Ltd (BIG)
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